Privacy Policy

01Information we collect

We collect information that you provide directly and a limited amount of technical information that is generated automatically when you browse.

Information you give us

• Contact details such as your name, email address, and phone number.
• Learning details such as goals, subjects of interest, current level, and availability.
• Messages and requests you send through our forms.
• For a minor learner, the parent or guardian details required to confirm consent.

Information collected automatically

• Basic device and browser information.
• General usage information, such as which pages are viewed, used to keep the website working well.

02How we use your information

We use personal information to respond to your requests, prepare and deliver services, arrange sessions, process payments, and improve the quality of our support.

• To reply to consultation requests and questions.
• To design study plans and prepare learning materials tailored to you.
• To schedule and manage guided learning sessions.
• To handle billing and keep accurate records.
• To send important service updates related to your engagement.

We do not sell your personal information, and we do not use it for unrelated advertising.

03Legal bases and consent

We process personal information where we have a legitimate reason to do so: to perform the service you requested, to comply with our legal obligations, or based on consent you have given. Where a learner is a minor, we rely on the consent of a parent or guardian, as described in our Children's Privacy / Minor User Policy.

04How we share information

We share personal information only when it is necessary to deliver our services or to meet a legal requirement.

• With trusted service providers who help us operate, such as payment and hosting providers, under confidentiality obligations.
• When required by law or to protect the rights and safety of learners and our team.

We never share learner information for the marketing purposes of unrelated third parties.

05Data retention

We keep personal information only for as long as needed to provide our services, maintain accurate business records, and meet legal obligations. When information is no longer required, we take reasonable steps to delete or anonymize it.

06Security

We use appropriate organizational and technical measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, but we work to safeguard your data and to review our practices regularly.

07Your rights and choices

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, to object to certain processing, or to withdraw consent.

• Request a copy of the information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information where we are not required to keep it.
• Withdraw consent for future communications at any time.

To exercise any of these rights, contact us using the details at the end of this page.

08Changes to this policy

We may update this Privacy Policy as our services and legal obligations evolve. The date at the top of this page shows when it was last revised, and continued use of the website after an update means you accept the current version.